Help Center

How do I sign up?

Download ChatGy, enter your phone number, and confirm the one-time code we text you. You must be 18 or older — we verify your date of birth during onboarding.

How do disappearing photos work?

Choose view-once, 10 seconds, or 30 seconds when sending. After viewing, the photo is permanently deleted from our servers. Screenshot protection is active while a photo is on screen.

What are Flashes and Sparks?

Flashes are permanent posts (text, quotes, photos) in local, country, and global feeds. Sparks are 24-hour stories that disappear automatically.

How do I block or report someone?

Open their profile or any of their posts and tap the menu (⋯). Blocking is immediate and mutual-invisible. Reports go straight to our moderation team.

Why was my photo or post removed?

All content is scanned automatically. If something violated our Community Guidelines, it's removed and you're notified. Repeated violations lead to suspension.

My account was suspended — can I appeal?

Yes. Use the contact form and choose “Appeal a suspension”, or submit an appeal from the in-app Safety Center. We review every appeal.

How do I control who sees my age / distance / online status?

Settings → Privacy. Each one has its own switch, and you can hide your profile from Discovery entirely.

How do I delete my account?

In-app: Profile → Settings → Delete Account. Or see the account deletion page. Deletion is permanent and removes all your data and media.

How long are my messages kept?

You decide: Settings → Privacy → Message Retention. Choose 7, 30, 90 days, or Forever. Expired messages and photos are permanently deleted.

Didn't find an answer? Contact support.